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Passenger Support

Refund Application Portal

Submit and track your flight refund or ticket cancellation request with our direct passenger accounting desk.

Refund Application

Before you apply
  • Our non-promo tickets are valid for 1 year from the first travel date.
  • We process refunds according to the fare rules in effect when you purchased your ticket.
  • Voluntary refunds are paid less than 25% of the overall ticket value. This excludes extras such as travel insurance and advance excess-baggage payments.
  • If your ticket was issued by a travel agent, please contact that agent for a refund instead.

01

Booking type

Does this booking reference cover one passenger, or more than one?

02

Personal information

Who we should contact about this request.

03

Passenger details

Name of the passenger this refund is for.

04

Flight & route

The flight this refund request covers.

05

Refund details

What kind of refund this is, and why.

Involuntary covers airline-caused disruption (cancellation, delay). Voluntary is a change of your own plans.

06

How you’d like to be paid

Where an approved refund will be sent.

07

Supporting documents

A boarding pass, receipt, or (for illness/bereavement) supporting proof.

You’ll receive an email confirmation with a reference number once submitted.